Homa Games Is Hiring!

Tech Support Associate

About

Homa is a gaming technology lab that gives game creators the data-driven tools and human expertise needed to turn their creative ideas into commercial hits. Our data-driven creations have helped 1,000+ studios & developers, combining our creative expertise into 80+ mobile games, resulting in chart topping hits and 1,000,000,000+ downloads.

Job Description

Homa is a gaming technology lab that gives game creators the data-driven tools and human expertise needed to turn their creative ideas into commercial hits. The technology we create is used by game creators around the world to create games that hit players' sweet spot, and the commercial jackpot.

Our “Homa Lab” platform gives game creators a comprehensive set of tools and solutions that lets them keep their eyes on new trends and ideas, execute real-time A/B testing of all their game's features through a no-code SDK, and distribute and monetize their games as well. It's a full end-to-end digital ecosystem that ensures developers are focused on the right idea, building games with every feature optimized, and distributing them at the right time, to people eager to play them, worldwide.

Does it work? Yep. Apps powered by our tech have been downloaded more than 1 billion times. And a lot of that is because we don't just sell our platform to clients and wish them well. We partner with them long-term, we make one hit, then we make some more. Homa is 50% a technology platform and 50% a collaborative, transparent partnership.

As a team, we're over 160 people and 34+ nationalities strong. Some of us are artists, some of us are business developers, engineers, entrepreneurs or former strategy consultants – but we're all here for the same thing: to take over the gaming industry by giving creators the data to transform their ideas into games played and money made.

Since inception, Homa raised a total of $165M to achieve this mission, with the participation of Headline, Northzone, Eurazeo, Singular, Quadrille Capital, Fabric Ventures and Bpifrance - along with renowned business angels, including King and FuboTV founders, and Spotify founder Daniel Ek’s family office.


Role & Missions—What you will do 🚀

We’re looking for a tech savvy support representative with great investigative & communication skills to help troubleshoot and solve any issues raised by our growing community of studios and our internal teams. As a Tech Support Associate, you will be at the forefront of our collaboration with studios, ensuring they have the resources they need to integrate our SDK, submit prototypes, measure and improve game performance. You will be working directly with our friendly, expert engineering teams, as well as our publishing managers, to help deliver the best possible customer experience of our products, to studios engaging with our software & services.

As part of this role you will:

  • Take ownership of customer issues reported and see problems through to resolution
  • Diligently research, diagnose, and troubleshoot challenges reported by customers and identify solutions to resolve them
  • Write and update documentation articles to ensure commonly asked questions are answered in our knowledge base
  • Review reports sent to customers to validate data integrity
  • Review our knowledge base regularly and make any necessary changes to maintain a high level of quality
  • Escalate any issues that cannot be resolved in the support team to the appropriate contacts in the company and follow them through until resolution
  • Monitor customer satisfaction reports, ticket response and resolution reports, and aim to achieve top-tier performance across all key metrics
  • Collect and transmit any feedback shared by customers to appropriate teams
  • Act as a customer advocate, clearly communicate the needs and expectations of customers internally

Requirements

REQUIREMENTS

Mandatory

  • 1-3 years of experience in a customer support or similar role
  • Strong understanding of technology and software
  • Technical or science degree
  • Excellent written communication skills in English
  • Interest in mobile games

Preferred

  • Experience developing in Unity game engine
  • Experience working with ticketing systems in tools such as Hubspot, Zendesk, Salesforce, or Intercom
  • Proficiency in other languages: Turkish, Russian


Our Culture—Who we are🪐

At Homa, we value brains over backgrounds and determination over degrees. We believe actual growth results from diversity — nationalities, backgrounds, skill sets, and personal experiences — all working towards a single objective. If you’ve got the smarts, energy, and motivation, no barriers keep you from going far.

We are the people behind the platform - the creative specialists giving creators the data needed to power up their creativity. At Homa, we live by the three central values:

  • Ambition: we put flags on summits. We set our goals ambitiously high and don’t shy away from the climb. We’re on a mission to take over an industry thick with incumbents who won’t go quietly into the night. To succeed here, you’ll need a highly metaphorical shield and a sword.
  • Humility: we put our egos aside. We put our hands up. First to volunteer to help, second to high-five. Having an ego is natural, but letting it run the show is unhelpful to everyone. In the words of Mr. Lamar: Sit down. Be humble.
  • Curiosity: we keep our eyes open. We believe the best way to know anything is to question everything. And to do that, you need open eyes and open minds at all times.

Benefits

  • Success is its own reward, but here are the perks as well.
    • You’ll be working with top tier talent from 34+ countries
    • Don’t live in France or have a right to work here? No worries, we offer sponsorship, relocation packages and full remote options.
    • If you’re interested in working from our newly-renovated Paris HQ with a rooftop garden and WeWork amenities, we’ve got a desk right here…
    • You’ll have two annual reviews, meaning you’ll have two chances a year to prove you should be earning more.
    • Don't speak French and don't want to learn it? Pas de problème, we work in English.
    • See the world via team events + workation (the infamous company-wide Homa trip).
    • We have a culture of continuous learning, supporting knowledge sharing & experience gaining through our learning platform.
    • Essential benefits in France and specific locations: health insurance, meal vouchers, public transport subsidy, child-care benefits, and life insurance.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Bachelor's Degree
  • Experience: > 3 years

Sounds like something made for you?